FAQ

Do you charge for set-up and/or delivery?

We don’t charge for  delivery and set-up within our local service area. 
 

 

How safe is it to rent a moonwalk?

Please refer to the instructions and guidelines listed on your rental contract and on the unit itself. It is important that all users follow the rules listed on the contract and the unit. Our inflatables are all safety-rated and exceed industry safety standards. This means that they are built with safety in mind, using the latest in high-security designs and fire retardant materials.

Do you require a deposit?

Yes, we do require a deposit, depending on the amount of equipment rented. Deposits are typically $50, but do vary based on amount. A credit card is required for the deposit.

Cancellations

You may cancel your reservation 14 days prior to your event. After that time frame, the minimum $50.00 required down payment is non-refundable, unless it is due to weather. Cancellations within 72 hours of your event will be charged the full amount of the rental.

What is your policy if there is inclement weather?

Bouncers cannot be used if there are winds of 20 mph or more, and cannot be used in the rain. It would not be safe for your children. If the weather looks like it will be unsafe prior to delivery, we will call you and discuss whether we should cancel the rental and reschedule your event. If we set up the unit, and the weather later turns inclement (rain or higher winds), we will pick up the unit according to schedule. However, in this event, no refund will be given.

Are your units clean?

Our units are thoroughly cleaned after every use with Kid Conscious products that Disinfect, Sanitize, Deodorize and kill 99.99% of germs while remaining Safe For The Environment.

Do I need to clean the moonwalk when the party is over?

You, the customer, will need to inspect the moonwalk to make sure that there will only be a reasonable amount of cleaning done by our staff. Candy wrappers, balloons, balls, cake are just some of the items found in units which will result in a cleaning fee of $25 and up.

*** THE — USE OF ANY SILLY STRING IS ABSOLUTELY PROHIBITED ON ANY PART OF THE UNIT BECA– USE IT STRIPS THE FLAME RETARDANT MATERIAL.***

How much space do I need?

We need a minimum of 2′ of clearance on all sides of the inflatable. A 17’x17′ area is required for 13’x13′ moonwalks, 17’x22′ for most combo units, and 32’x15′ for most slides. The area should be flat, free of debris, rocks, and trees. If you have an in-ground sprinkler system, please make sure the timer is not set to go on. We can set up on grass, pavement, or indoors.

How strictly do you keep your schedule?

We pride ourselves on our punctuality. We will always deliver our units on time or early.

How do I go about reserving an inflatable?

You can call us at 773-2-BOUNCE or email us at info@bounceapaloozachicago.com

Do I have to rent for the entire day or can I rent for shorter/longer periods of time?

Our standard rates are for 6-hour rentals. However, we are flexible and can allow you to keep the unit for longer if needed. Please contact us for additional information.

When and How do I pay?

All payments are due and expected at time of delivery. We will deduct your initial deposit from the total. We take cash, money orders, certified checks, company checks, Visa, MasterCard, or Discover. There will be a $35 returned check fee on all returned checks, NO EXCEPTIONS!  You can pay by credit card by giving us a call.

Do you offer a discount for renting multiple units?

Yes, we offer $50 off of each additional inflatable you rent.

Will the Moonwalks harm my lawn?

We cannot guarantee that the Moonwalks will not affect your lawn. In most cases, it will only temporarily flatten the grass, which should recover in a few days.

Do we  have insurance?

Yes. We carry a general liability insurance policy. Please note that all individuals and/or companies that rent from Boune-A-Palooza are required to sign a rental agreement prior to setting up the equipment. We cannot set up the inflatables until the rental agreement has been signed.

What type of power is required for an inflatable?

The inflatable should be within 100ft. of a 110v outlet. We will supply the power cord, but we do ask that nothing else be plugged into the outlet being used.

Can I have an inflatable at a park or forest preserve?

You must contact the park/forest preserve, in advance, to let them know that you would like to have an inflatable present. Many parks/forest preserves require a permit to have an inflatable set up and can take as many as 10 days to process. If a 110v outlet is not available, such as at a park, we can provide a power generator for an additional charge.

Who is responsible for underground utilities?

Our units are staked into the ground for stability and safety. Therefore, the renter is responsible for having all utilities located prior to their party.

What should we do to get ready for our moonwalk rental?

The first thing we like to tell people is…..”Measure.” Make sure you know where you want your moonwalk rental, and make sure there is enough room. Also, make sure your outside plug is working. That means….plug something in and tests it! We need electricity within 100 feet minimum. The second thing is, mow your lawn the day before, not the same day or the morning of set up. It will help keep the moonwalk clean for your kids’ enjoyment. Also, if you have a dog, please clean the yard of any waste before we come. It will help to keep odors away while your kids are jumping, and will prevent any soiling of our unit(s). If you have a waterslide rental, don’t water your lawn for a few days before your party. Waterslides use a lot of water, and if your grass needs it, it will absorb it a lot better if it is dry.

 Can the company or organization sponsoring the event also be insured on Boune-A-Palooza’s  policy?

Yes. We are able to add the company/organization to our policy as being additionally insured. There is an extra $50 charge for this. Please contact us for details.

Is it alright to tip the delivery person?

Yes! Your generosity would be appreciated by our staff.

If you have any additional questions please do not hesitate to contact us.

773- 2- Bounce or email us at info@ bounceapoaloozachicago.com